IDC MaturityScape: Unified Communications and Collaboration
This IDC study describes IDC's unified communications and collaboration (UC&C) MaturityScape. It traces the increasing value and investment of UC&C technology across five stages (from ad hoc to optimized), identifies the business benefits that organizations can realize in each of the stages, and provides guidelines to help organizations achieve the stages. This research is targeted at organizations interested in understanding how they can take the necessary actions and steps to move forward successfully with UC&C technology and solutions.
We are seeing increasing interest in, and adoption of, UC&C offerings in earnest among organizations, including SMBs, states Rich Costello, senior research analyst, Unified Communications and Enterprise Networking Infrastructure. This growth is being driven increasingly by technologies such as mobility, cloud, collaboration, and video, along with integrating business processes and applications with communications.
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