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IDC MaturityScape: Managed Digital Services 1.0

IDC MaturityScape: Managed Digital Services 1.0

The IDC MaturityScape helps enterprises shape their managed digital services."A new world of outsourcing is emerging referred to as managed digital services, which involves incorporating new and disruptive capabilities such as social media, mobile, analytics/Big Data, cloud, cognitive, and IoT," states David Tapper, VP, Outsourcing and Managed Cloud Services. "It is the disruptive nature of these new capabilities that requires enterprises to develop a blueprint and framework that can guide them to optimizing their use of managed digital services to meet their business, financial, and operational objectives."


IDC MaturityScape Figure
Executive Summary
Elements of the Managed Digital Services Maturity Framework
Managed Digital Services: The Intersection of Traditional Outsourced-Managed Services and Self-Service Digital Services
From Ad Hoc to Optimized: Managing the Evolution of Disruption
The Buyer Transformation: From Digital to Business
Digital Transformation: Penetration of Managed Digital Services
Business Transformation: Impact on Buyer Organization
Digital and Stakeholder Synergies: Optimizing the Value of Managed Digital Services
Digital Integration and Orchestration
Mapping the Move to Managed Digital Services
Stakeholder Ecosystems
Risk Mitigation and Management
Defining Provider Requirements
Fundamental Building Blocks in Assessing Evolution from Ad Hoc to Optimized Managed Digital Services
Stages of the Managed Digital Services Maturity Framework
Ad Hoc
Description
Business Outcome
Opportunistic
Description
Business Outcome
Repeatable
Description
Business Outcome
Managed
Description
Business Outcome
Optimized
Description
Business Outcome
Dimensions of the Managed Digital Services Maturity Framework
Vision
Technology
Process
People
Advice for Technology Buyers
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