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IDC MaturityScape: Digital Transformation in Retail

IDC MaturityScape: Digital Transformation in Retail

This IDC study describes the IDC MaturityScape for digital transformation (DX)in retail. It provides snapshots of the stages of maturity that a business must achieve in each of those five dimensions — Leadership DX, Omni-Experience DX, WorkSource DX, Operating Model DX, and Information DX — and each one has been developed as a full IDC MaturityScape in its own right. This study:Describes the framework of the IDC MaturityScape for digital transformation in retail in terms of how the five disciplines can be transformed, progressing from ad hoc and uncoordinated efforts through an aspirational view of a fully optimized, continually transforming businessProvides guidance to business and technology executives on the areas in which they need to improve DX competencies"Retail leaders determined to disrupt, rather than be disrupted, and determined to create sustainable competitive advantage will recognize the value of engaging each of the five disciplines of digital transformation (Leadership DX, Omni-Experience DX, WorkSource DX, Operating Model DX, and Information DX). Digital transformation requires a top-down study and redesign of business strategy/leadership, business processes, human engagement (workforce and others), information monetization, and technology. It is more critical than ever for retailers to adapt experiences delivered to ever-changing consumer needs and to be agile and innovative, leveraging all of the advantages of current-state digital systems." — Leslie Hand, vice president of IDC Retail Insights"Retailers must recognize and drive digital transformation. Retailers dealing with legacy, disconnected, siloed systems have latencies and speeds that cannot support modern commerce, nor do most of the legacy systems allow retailers to quickly launch the types of services that customers today are expecting. At a time when customer expectations are rising and customers are more digitally fluent and digitally equipped than ever before, customers are expecting that their shopping experience will be easy, convenient, frictionless, and available anytime everywhere." — Robert Eastman, research manager, Retail Omni-Channel IT Strategies


IDC MaturityScape Figure
IDC Opinion
In This Study
Situation Overview
Stages of IDC's Digital Transformation in Retail MaturityScape
Ad Hoc
Description
Business Outcome
Opportunistic
Description
Business Outcome
Repeatable
Description
Business Outcome
Managed
Description
Business Outcome
Optimized
Description
Business Outcome
Using the IDC MaturityScape for Digital Transformation in Retail
Dimensions of IDC's Digital Transformation in Retail MaturityScape
Essential Guidance
Leadership DX
Omni-Experience DX
WorkSource DX
Operating Model DX
Information DX
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Related Research
Synopsis

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