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IDC MaturityScape: Digital Experience Delivery

IDC MaturityScape: Digital Experience Delivery

This IDC study describes the IDC MaturityScape for digital experience delivery, which identifies the stages, dimensions, outcomes, and actions that organizations should consider to effectively develop DX delivery competency. The IDC MaturityScape for DX delivery is a framework that enables organizations of all sizes to assess their current DX delivery maturity, uncover maturity gaps, and prioritize investments to attain desired outcomes based on organizational goals.Organizations can use the IDC MaturityScape for DX delivery to maximize returns on investment (ROIs) in DX technologies, people, and processes. In addition, organizations can use this IDC MaturityScape as a tool to encourage and improve intragroup and intergroup collaboration in defining and executing their DX delivery strategy and promoting and encouraging the use of innovative DX delivery solutions while building a solid foundation for the future.This study will be followed by the IDC MaturityScape Benchmark for digital experience delivery research. That research will provide a quantified assessment of the current state of DX delivery maturity based on end-user survey data."Organizations charting their course to DX delivery maturity must evolve their vision and strategy, ensure organizational alignment and the availability of appropriately skilled staff, put an effective methodology and supporting processes in place, and navigate a broad array of technology choices in an era of technology innovation and evolution," said Melissa Webster, VP for Content and Digital Media Technologies.


IDC MaturityScape Figure
IDC Opinion
In This Study
Situation Overview
Importance of Digital Experience Delivery Competency
What Does Digital Experience Delivery Entail?
Continuum of Needs
DX Delivery Challenges
Stages of IDC's Digital Experience Delivery MaturityScape
Ad Hoc (Digital Experience Laggard)
Description
Business Outcome
Opportunistic (Digital Experience Experimenter)
Description
Business Outcome
Repeatable (Digital Experience Practitioner)
Description
Business Outcome
Managed (Digital Experience Master)
Description
Business Outcome
Optimized (Digital Experience Transformer)
Description
Business Outcome
Dimensions of IDC's Digital Experience delivery MaturityScape
Essential Guidance
Learn More
Related Research
Synopsis

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