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IDC MaturityScape Benchmark: IT Services Management in the United States, 2017

IDC MaturityScape Benchmark: IT Services Management in the United States, 2017

This IDC study presents the results of IDC's 2016 IT Services Management MaturityScape Benchmark Survey and should be viewed as a supplement to IDC MaturityScape: IT Services Management 2.0 (IDC #US41694516, September 2016). Together, these documents provide a comprehensive overview of IDC's IT services management maturity model. This document enables organizations to:Assess their current state and maturity of services management for IT "business"Benchmark IT services management maturity against the maturity level of their peers and business needsUncover IT services management maturity gaps and identify areas in need of improvement to achieve business transformation objectives"The 3rd Platform and digital transformation have changed the way IT business customers perceive value, effectiveness, efficiency, and risk management of IT services," says Bill Keyworth, IDC's vice president of Research, IT Executive Programs IT Operational Excellence. "Organizations today need to effectively broker, integrate, and orchestrate the IT business–oriented services essential for digital transformation."

Please Note: Extended description available upon request.


IDC MaturityScape Benchmark Figure
Executive Summary
Analysis of IT Services Management Maturity Benchmark Data
Stages of the IT Services Management Maturity Framework
Survey Findings: Maturity Distribution Across Stages
Dimensions of the IT Services Management Maturity Framework
Survey Findings: Maturity Distribution Across Dimensions
Evaluating IT Services Management Maturity: Survivors and Thrivers
Survey Findings: Comparison of Survivors and Thrivers
Advice for Technology Buyers
Vision and Strategy
Services Orientation
People
Process
Technology
Learn More
Related Research
Appendix
Methodology
Survey Respondent Segmentation

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