Market Research Logo

IDC MaturityScape Benchmark: Omni-Experience Digital Transformation in Insurance in Western Europe, 2017

IDC MaturityScape Benchmark: Omni-Experience Digital Transformation in Insurance in Western Europe, 2017This IDC MaturityScape Benchmark serves as a quantified assessment for insurance IT and business executives in charge of the design and execution of digital business strategies."Insurance organizations that are able to deliver optimized and personalized experiences across different channels should be able to continually attract and grow loyalty with their customers and other stakeholders in the ecosystem and positively impact their business performance as a result. To achieve this, insurers must be open to embrace new digital capabilities that will help them move up the stages of the omni-experience maturity model," said Sabitha Majukumar, senior research analyst, IDC Financial Insights.


IDC MaturityScape Benchmark Figure
Executive Summary
Analysis of omni-experience digital transformation in insurance Maturity Benchmark Data
Stages of the Omni-Experience Digital Transformation in Insurance Maturity Framework
Survey Findings: Maturity Distribution Across Stages
Dimensions of the Omni-Experience Digital Transformation in Insurance Maturity Framework
Survey Findings: Maturity Distribution Across Dimensions
Evaluating Omni-Experience Digital Transformation in Insurance Maturity: Survivors and Thrivers
Survey Findings: Comparison of Survivors and Thrivers
Advice for Technology Buyers
Learn More
Related Research
Appendix
Methodology
Survey Respondent Segmentation

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report