IDC FutureScape: Worldwide Services 2024 Predictions

IDC FutureScape: Worldwide Services 2024 Predictions


This IDC study provides our 2024 predictions for the worldwide services market."Our predictions cover numerous services topics, but one common thread is the belief that AI, including GenAI, technologies will result in a long-term net increase in services-related spending and an improvement in overall customer and employee experience," says Gard Little, research VP, Worldwide Services.

Please Note: Extended description available upon request.


IDC FutureScape Figure
Executive Summary
IDC FutureScape Predictions
Summary of External Drivers
Predictions: Impact on Technology Buyers
Prediction 1: By 2025, 40% of Services Engagements Will Include GenAI-Enabled Delivery, Triggering a Shift in Human-Delivered Services for Strategy, Change, and Training to Prepare Organizations for AI Everywhere
Associated Drivers
IT Impact
Guidance
Prediction 2: By 2026, 60% of G2000 Enterprises Will Embark on New or Expand Existing IT and Engineering Services Partnerships to Deploy New Digital Technologies to Integrate and Modernize Many Business Functions
Associated Drivers
IT Impact
Guidance
Prediction 3: By 2027, 95% of G2000 Organizations Will Leverage GenAI in Hardware and Software Life-Cycle Services to Drive Quality and Efficiency Across Their Digital Business Life Cycle
Associated Drivers
IT Impact
Guidance
Prediction 4: By 2025, 90% of IT Projects Will Leverage Delivery Tools Integrated with Services Provider Methodologies and Frameworks to Automate 40% of Implementation Work
Associated Drivers
IT Impact
Guidance
Prediction 5: By 2028, 60% of Professional Services Engagements Will Have ESG Outcomes Built into the Project Scope Partially Driven by a Move to Value-Based Pricing
Associated Drivers
IT Impact
Guidance
Prediction 6: By 2027, Use of AI to Support and Execute Application Modernization Services Work Will Grow by 75% to Streamline Efficiency, Enhance Services Delivery Speed, and Bolster Services Margins
Associated Drivers
IT Impact
Guidance
Prediction 7: Driven by the Potential of GenAI, 40% of Organizations Will Reskill Their Customer Care Agents to Take Up Different Roles to Deliver Better Business Value by 2026
Associated Drivers
IT Impact
Guidance
Prediction 8: By 2026, 60% of G2000 Organizations Will Create Feature Stores with the Ability to Seamlessly Integrate with Vendor Products to Accelerate AI-Driven Innovation While Ensuring Data Governance and Security
Associated Drivers
IT Impact
Guidance
Prediction 9: By 2027, Engineering Services Will Become Mainstream as 80% of G2000 Will Leverage Their Services Partners to Get Products to Market Faster, Increase CSAT, and Modernize Operations
Associated Drivers
IT Impact
Guidance
Prediction 10: By 2026, 50% of Organizations Will Expect Near-Real-Time, Continuous Consulting Insights and Feedback on Their Digital Business Products and Services in Alignment with Defined Business Objectives
Associated Drivers
IT Impact
Guidance
Advice for Technology Buyers
External Drivers: Detail
AI Everywhere — Generative AI Takes the Spotlight
The Drive to Automate — Maximizing Efficiency and New Opportunities
Cybersecurity and Risk — Building Resilience Against Multiplying Threats
The Digital Business Imperative — Competitiveness and Outcomes
Everything as a Service Intensifies — Transforming Models to Drive Change
Dynamic Work and Skills Requirements — New Work Mode Era
Operationalization of ESG — Measuring and Implementing Sustainability
Learn More
Related Research

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook
Cookie Settings