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IDC FutureScape: Worldwide Services 2019 Predictions

IDC FutureScape: Worldwide Services 2019 Predictions

This IDC study provides IDC's top 10 predictions for worldwide services for 2019 and beyond."Most companies will choose to engage a service firm to help fulfill their IT and business aspirations but will be seeking new ways of contracting, new types of capabilities, and new delivery models in the years ahead. These preferences will heavily impact the way that service firms come to market, invest, and transform themselves to be better and more effective partners," says Rebecca Segal, group VP, Worldwide Services at IDC.

Please Note: Extended description available upon request.


IDC FutureScape Figure
Executive Summary
IDC FutureScape Predictions
Summary of External Drivers
Predictions: Impact on Technology Buyers
Prediction 1: By 2020, 90% of All Organizations Will Have Adjusted Project Plans, Delayed Product/Service Releases, or Incurred Costs Due to Lack of IT Skills, with Losses Worldwide Totaling $390 Billion Annually
Associated Drivers
IT Impact
Guidance
Prediction 2: By 2023, 80% of Organizations Carrying Out IoT Initiatives Will Partner with a Services Firm Able to Offer Key Skills and Capabilities to Strategize, Plan, Implement, and/or Manage the IoT Initiative
Associated Drivers
IT Impact
Guidance
Prediction 3: By 2019, 70% of IT Divisions Will Be Undergoing Cultural Transformation to "Unlearn" Analog Processes and to Adopt DX-Enabled Processes, Agile Development Practices, and Collaborative Workflows
Associated Drivers
IT Impact
Guidance
Prediction 4: By 2021, More than 25% of Organizations' Spending Related to Outcome-Based Services Contracts Will Entail Non-IT-Based Outcomes, Whether Relational, Transactional, or Financial
Associated Drivers
IT Impact
Guidance
Prediction 5: By 2022, 40% of the IT Services That Organizations Receive Will Be Delivered via a Mix of Non-AI and AI-Enabled Automation
Associated Drivers
IT Impact
Guidance
Prediction 6: By 2020, the Breadth of Digital Ecosystems Will Have Grown 55% for Services Buyers and Suppliers, with Buyers Increasingly Favoring Suppliers That Can Help Them Innovate Using More Complex Ecosystems
Associated Drivers
IT Impact
Guidance
Prediction 7: More than 36% of Organizations Use Waterfall as Their Primary Development Methodology Today; By 2022, That Will Dip to 12%, with 88% Opting to Use DevOps or a Hybrid DevOps/Waterfall Approach Instead
Associated Drivers
IT Impact
Guidance
Prediction 8: By 2022, 19% of Managed Services Spending Will Be on Digital Services, Driven by Enterprises' Need to Achieve Greater Business Agility via Cloud, IoT, Blockchain, Cognitive, and Analytics Adoption
Associated Drivers
IT Impact
Guidance
Prediction 9: By 2023, Three-Quarters of Companies Looking to Drive Revenue Growth Will Only Consider Partnering with Consulting Firms That Combine Strategy, Creativity, and IT Services
Associated Drivers
IT Impact
Guidance
Prediction 10: By 2022, Because of Increasing Technology Standardization and Growing LOB Participation in Sourcing, 70% of Enterprises Will Prioritize Business Capabilities Over Technology Capabilities When Sourcing IT
Associated Drivers
IT Impact
Guidance
Advice for Technology Buyers
External Drivers: Detail
Next Chapter of DX — Technology-Driven Transformation Altering Business and Society
The Race to Innovate — Speed of Change, Delivery, and Operations Separates Thrivers and Survivors
Platforms, Platforms, Platforms — Industry Competes for Innovation at Scale
Sense, Compute, Actuate — Turning Data into Value
Emerging Autonomy — Learning to Live with AI
Rising Customer Expectations— More Convenience, Customization,and Control
The Future of Work — Bridging the Digital Talent Gap
Learn More
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