Market Research Logo

IDC FutureScape: Worldwide Services 2018 Predictions

IDC FutureScape: Worldwide Services 2018 Predictions

This IDC study discusses worldwide services 2018 top 10 predictions."Given the impact digital transformation (DX) has on every aspect of the organization, enterprises recognize they do not possess the skills or resources to plan, implement, and manage their strategic DX initiatives on their own. However, the sense of urgency to act has increased and speed and cost continue to be driving factors. Buyers should partner with digitally transformed service firms that are active in key ecosystems and able to work with the entire organization from the CEO to end users and beyond, bringing knowledge, intelligent automation, and proven platforms to bear in transforming this next wave of organizations," says Rebecca Segal, group VP, Worldwide Services at IDC.

Please Note: Extended description available upon request.


IDC FutureScape Figure
Executive Summary
IDC FutureScape Predictions
Summary of External Drivers
Predictions: Impact on Technology Buyers
Prediction 1: Over the Next Three Years, Worldwide, at Least $3.1 Billion of IT Consulting Services and $11.2 Billion of Systems Integration Services Will Be Consumed Building and Implementing IoT Solutions
Associated Drivers
IT Impact
Guidance
Prediction 2: The Rate of Outsourcing for Managed Hybrid IT Services Will Grow from 16% of Enterprises in 2017 to 37% of Enterprises by 2019 and Will Involve the Use of Multiple Cloud Options (Private, Hybrid, and Public) and Require Critical Operational Capabilities
Associated Drivers
IT Impact
Guidance
Prediction 3: By 2019, 10% of Enterprises' Business Analytics Services Spending Will Go Toward Cognitive Services, Four Times Their Current Spending
Associated Drivers
IT Impact
Guidance
Prediction 4: By 2020, the Distinction Between Digital and Business Consulting Will Have Largely Disappeared, as at Least 90% of All Business and IT Consulting Engagements Are Connected to the Execution and Performance of Digital Enterprise Strategy
Associated Drivers
IT Impact
Guidance
Prediction 5: By 2020, 40% of Security Tasks Will Be Facilitated by the New Wave of Automation Technologies Such as Those That Incorporate Agile Methodology, Cognitive AI, and RPA
Associated Drivers
IT Impact
Guidance
Prediction 6: The Use of Robotic Process Automation Enhanced by AI Capabilities to Automate Business Processes Will Grow Threefold by 2021
Associated Drivers
IT Impact
Guidance
Prediction 7: By 2020, at Least 50% of Experienced AI Developers and Machine Learning Developers Will Be Employed by IT Service Providers or Technology Product/Software Companies
Associated Drivers
IT Impact
Guidance
Prediction 8: By 2021, 30% of Organizations' Outsourcing Spending Will Go Toward Systems to Support Their Initiatives Around Innovation Accelerators Such as IoT and Cognitive
Associated Drivers
IT Impact
Guidance
Prediction 9: By 2021, the Number of Consultants and Developers in Blockchain Services Will Have Grown Tenfold from 2017 Estimates
Associated Drivers
IT Impact
Guidance
Prediction 10: By 2020, 60% of Digital Transformation Projects Involving Professional Services Firms Will Be Primarily Sponsored by C-suite Executives Outside of the IT Department, and Line-of-Business Executives Will Have Significantly More Visibility and Involvement in These Projects
Associated Drivers
IT Impact
Guidance
Advice for Technology Buyers
External Drivers: Detail
Accelerating DX — Technology-Centric Transformation Altering Business and Society
Pace of Change — Technology Capabilities Enable Sustainable Change at the Speed of Digital Business
Platform Disruption — Unleashing Digital Innovation's Power for Scale
Human Versus Machine — The Impact of AI and Automation
The Future Workforce — Global Demand for Digital Talent
Need for Speed: Heightened Sense of Urgency Pervades the Market
Sense, Compute, Actuate — The New Data-Centric Paradigm
Learn More

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report