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IDC FutureScape: Worldwide National Government 2020 Predictions

IDC FutureScape: Worldwide National Government 2020 Predictions

This IDC study discusses the top 10 predictions for worldwide national governments in 2020."Government agencies have a new set of IT skills to learn," said Shawn P. McCarthy, research director, IDC Government Insights. "These range from ways to integrate 5G, making blockchain a part of your transaction systems, protecting against intrusions on digital trust, and learning (and also limiting) how AI is used within the enterprise. It's going to be a busy year."

Please Note: Extended description available upon request.


IDC FutureScape Figure
Executive Summary
IDC FutureScape Predictions
Summary of External Drivers
Predictions: Impact on Technology Buyers
Prediction 1: With Strategic Planning and Governance of Algorithms, Ethics, and Change Management, by 2023, 35% of Agencies Will Prevent Misuse of AI, Transgression of Rights, and Ensure Worker Engagement
Associated Drivers
IT Impact
Guidance
Prediction 2: Without Intelligent, Secure, Scalable DX Platforms, by 2022, 60% of Agencies Will Fail to Enhance Constituent Services, Streamline Operations, Empower Employees, and Meet Mandates
Associated Drivers
IT Impact
Guidance
Prediction 3: From Birth Certificates to Driver's Licenses to Passports and Beyond, by 2023, 20% of Governments Will Issue Blockchain-Enabled Identities, Which Follow Citizens Through Life and Enable Benefits Access
Associated Drivers
IT Impact
Guidance
Prediction 4: By 2021, 75% of G20 Countries Will Grow Investments in Information Security Units That Address Social Engineering, Social Deception, Fake News, and Other Digital Propaganda
Associated Drivers
IT Impact
Guidance
Prediction 5: By 2023, 5G Will Boost the Creation of Mixed Reality, Autonomous Landscapes, and Edge-Based Ecosystems, Which Will Drive 25% of Socioeconomic Growth in Both Developed and Emerging Economies
Associated Drivers
IT Impact
Guidance
Prediction 6: By 2021, 30% of Agencies Will Embrace the Organizational Skills and Technological Innovations Impacting the Future of Work to Enhance Their Ability to Recruit, Train, and Retain Key Personnel
Associated Drivers
IT Impact
Guidance
Prediction 7: By 2024, 60% of Government Agencies Will Permit Citizens to Monitor Information That's Collected About Them, Offering Tools to Update Incorrect Information. But Security Info May Remain Opaque
Associated Drivers
IT Impact
Guidance
Prediction 8: By 2022, 20% of Government Agencies Will Use a Platform Approach to Develop Applications That Allow Citizens Easier Access to Services
Associated Drivers
IT Impact
Guidance
Prediction 9: By 2021, in Response to Pressure from Citizens and Advocacy Groups, 75% of Next-Gen Public Safety Technology Procurements Will Have Specifications Preemptively Scoped by Strict Policy Frameworks
Associated Drivers
IT Impact
Guidance
Prediction 10: By 2023, 25% of Governments Will Begin Processing Citizen Services in Real Time, Leveraging Better Customer Intelligence and Robotic Process Automation
Associated Drivers
IT Impact
Guidance
Advice for Technology Buyers
External Drivers: Detail
The Platform Economy: Competing at Hyperscale
Crisis of Digital Trust: Escalating Threats Mandates Strategic Responses
Geopolitical Risk: Societal and Economic Tensions Rise
Intelligence Everywhere: AI's Opportunity and Implications
Rising Customer Expectations: More Convenience, Customization, and Control
The Future of Work: Agile, Augmented, Borderless, and Reconfigurable
Economies of Intelligence: AI, Human, and Organizational "Learning" Fuels Asymmetrical Advantage
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