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IDC FutureScape: Worldwide Future of Work 2019 Predictions

IDC FutureScape: Worldwide Future of Work 2019 Predictions

Technology is changing work as we know it. This impacts organizations' culture, required skills, the way talent is sourced, the workspace, and the nature and makeup of the workforce itself. Every organization needs to be prepared to embrace the FoW revolution, said Roberta Bigliani, vice president, IDC. "The Future of Work transformation is not an end — it is a journey with the end state constantly in flux. Organizations that develop an experience-centric model — front, back, and center — and highly agile structures that can constantly identify and adapt to changes in rapidly evolving technologies and consumer preferences will be the ones leading in the digitalized era," said Avinav Trigunait, research director, IDC.

Please Note: Extended description available upon request.


IDC FutureScape Figure
Executive Summary
IDC FutureScape Predictions
Summary of External Drivers
Predictions: Impact on Technology Buyers
Prediction 1: By 2023, 30% of G2000 companies will generate at least 20% of their revenue outside their core industries, using crowdsourcing and agile aggregation models to source talent and business capabilities
Associated Drivers
IT Impact
Guidance
Prediction 2: By 2021, at least 60% of G2000 companies will actively monitor and manage employee experience (EX), and utilize EX as a key differentiator to build and maintain B2B and B2C relationships
Associated Drivers
IT Impact
Guidance
Prediction 3: In 2019, 25% of IT development and operation processes will be automated, resulting in a 15% gain in IT productivity and requiring IT to redefine skills and manage digital workers
Associated Drivers
IT Impact
Guidance
Prediction 4: By 2021, 60% of G2000 companies will have adopted a future-workspace model — a flexible, intelligent, collaborative virtual/physical work environment — to improve employee experience and productivity
Associated Drivers
IT Impact
Guidance
Prediction 5: By 2021, 10% of G2000 companies will have digital workspace-as-a-service agreements in place, enabling IT departments to shift skills to more strategic projects
Associated Drivers
IT Impact
Guidance
Prediction 6: By 2021, a G2000 company will be fined in excess of €100 million for violating GDPR as a result of a lack of protection or the mismanagement of the personal data of its employees
Associated Drivers
IT Impact
Guidance
Prediction 7: By 2024, 50% of structured repeatable tasks will be automated and 20% of workers in knowledge-intensive tasks will have AI-infused software or other digitally connected technology as a "coworker"
Associated Drivers
IT Impact
Guidance
Prediction 8: By 2021, demand for top talent will have resulted in 65% of G2000 companies offering coworking and remote-work options that leverage pervasive access to enterprise and collaboration applications
Associated Drivers
IT Impact
Guidance
Prediction 9: By 2023, 40% of workers will utilize gig-economy platforms and talent marketplaces to offer their services and digital skills, fundamentally changing HR policies, processes, and tools
Associated Drivers
IT Impact
Guidance
Prediction 10: By 2022, 35% of businesses will have replaced traditional KPIs with KBIs (key behavioral indicators) to measure collaboration, communication, problem-solving skills, deliverables, and objectives
Associated Drivers
IT Impact
Guidance
Advice for Technology Buyers
External Drivers: Detail
Next Chapter of DX — Technology-Driven Transformation Altering Business and Society
The Race to Innovate — Speed of Change, Delivery, and Operations Separates Thrivers and Survivors
Platforms, Platforms, Platforms — Industry Competes for Innovation at Scale
Global Information Crisis — Political, Social, and Economic Disturbance
Emerging Autonomy — Learning to Live With AI
Cyber Insecurity — Theft, Cyberattack, and Negligence Create a Crisis of Digital Trust
Rising Customer Expectations— More Convenience, Customization, and Control
Legacy Inertia — Retrofit the Old Into the DX World
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