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Honda Is Using IBM Watson to Drive Real Changes in Quality Assurance

Honda Is Using IBM Watson to Drive Real Changes in Quality Assurance

This IDC Buyer Case Study examines how an automaker, Honda, implemented a cognitive system using text analytics to help it respond faster to customer feedback. The solution included IBM's Watson Explorer Advanced Edition and has provided Honda a clearer understanding of customer feedback than had been achieved only by humans. Overall results have greatly exceeded expectations, as accelerated responses and deeper understanding of customers' issues have led to reduced costs because identifying warranty issues sooner helps establish technical guidance sooner.

Please Note: Extended description available upon request.


IDC Opinion
In This Buyer Case Study
Situation Overview
Organization Overview
Challenges and Solution
Challenge 1
Challenge 2
Solution
Selection
Solution Implementation
Task — Implementation of IBM Technology
Results
Future Plans
Essential Guidance
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