Going Mobile First to Improve Citizen Experience — Harris County Toll Road Authority and Sogeti Build Customer Portal for Motorists
This IDC Buyer Case Study looks at a recent IT project to improve citizen experience in Texas. The project is between Texas' Harris County Toll Road Authority (HCTRA) (Houston, Texas) and Sogeti, a business unit of the global IT services vendor Capgemini. In this document, IDC looks at the challenges that the authority and its customers were facing and how the client and vendor teams used mobility and user experience (UX) design to help users manage their accounts, pay violation fees, and get help online.
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