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Field Service Management in Manufacturing: ServiceMax

This IDC Manufacturing Insights Vendor Profile evaluates ServiceMax. The company was acquired by General Electric in January 2017 and now operates as a subsidiary within General Electric's software business, GE Digital. GE Digital's field service management platform is called ServiceMax. We focus on ServiceMax's current capabilities, business strategy, and target markets for supporting field service management within manufacturing and product-centric industry segments. This document is part of a series of profiles of other similar providers in the field service management platform domain. The document series is for manufacturers and other product-centric companies to evaluate field service management platforms to successfully support service technicians and field operations using 3rd Platform technologies like mobile, social, cloud, and analytics and innovation accelerators including IoT, AR/VR, and cognitive systems.

Please Note: Extended description available upon request.


IDC Opinion
In This Vendor Profile
Situation Overview
Vendor Capabilities
Company Overview
Company Strategy
Product/Service Offerings
Business Strategy
Pricing Model
Target Markets
Future Outlook
Connected Products Enable Connected Service
Innovation Accelerators in Field Service
Future Opportunities for ServiceMax
Essential Guidance
Advice for IT Buyers
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