This IDC Manufacturing Insights Vendor Profile evaluates ServiceMax. The company was acquired by General Electric in January 2017 and now operates as a subsidiary within General Electric's software business, GE Digital. GE Digital's field service management platform is called ServiceMax. We focus on ServiceMax's current capabilities, business strategy, and target markets for supporting field service management within manufacturing and product-centric industry segments. This document is part of a series of profiles of other similar providers in the field service management platform domain. The document series is for manufacturers and other product-centric companies to evaluate field service management platforms to successfully support service technicians and field operations using 3rd Platform technologies like mobile, social, cloud, and analytics and innovation accelerators including IoT, AR/VR, and cognitive systems.
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