European Government Citizen Services Quarterly Update, April–June 2020: The Next Normal for National Governments

European Government Citizen Services Quarterly Update, April–June 2020: The Next Normal for National Governments

This IDC Perspective analyzes how COVID-19 has accelerated the transition to the next normal of public services in across all key missions of government. COVID-19 is accelerating the next wave of innovations that will further disrupt the complex, often siloed processes of government departments and agencies."European public service leaders must extend the government capability to work with the private sector, not only as policymakers but also as enablers of business innovation. They must bring together high-touch digital experiences with digitally augmented in-person experiences for citizens. They must redesign organizations to optimize and automate back- and middle-office processes, leveraging the expertise of civil servants and augmenting it with data-driven insights," said Massimiliano Claps, IDC Government Insights research director.

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Executive Snapshot
Situation Overview
The Next Normal of European National Civilian Government Strategic Priorities
The Next Normal of Economic Development, International Relations, and Civic Engagement
The Next Normal of Modernized Public Security and Justice
The Next Normal of Data-Driven Services and Benefits
The Next Normal of Revenue and Monetary Management
The Next Normal of Sustainable Energy and Resources
The Next Normal of Intelligent Transportation
The Next Normal of Government Enterprise Operations
Advice for the Technology Buyer
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