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European Government Citizen Services Quarterly Update, April–June 2019

European Government Citizen Services Quarterly Update, April–June 2019

This IDC Perspective describes key citizen services activities by European governments for April to June 2019. It provides insight into major announcements, ICT contracts signed, projects and pilots launched, and business developments. It also looks at main initiatives around three common strategic goals of governments: digital administration, digital public services, and digital economy. Under these strategic goals sit five areas of activity: leadership change, omni-experience, information, operating models, and work source."While government agencies continue to move forward with DX initiatives, we find that agencies still lack the capabilities to utilize these initiatives in a joined-up way to assess and address citizens' needs and improve interactions and outcomes. This will continue to present opportunities for vendors," said Chris Pennell, research director, IDC Government Insights.

Please Note: Extended description available upon request.

Executive Snapshot
Situation Overview
European Market Developments and Initiatives
Digital Services
U.K. GDS Signs MOU with GovTech Singapore, Other Governments
Targeted Investment and Robust Digital Policies Boost Member States' Performance, DESI Report Shows
Infrastructure Modernization
Italian Fast Broadband Rollout to Get Boost
EU Adopts Rules to Speed Adoption of Clean, Connected, Automated Mobility
European Commission Adopts New Cloud Strategy
Data, Analytics, and AI
Canada, France to Work with International Community to Create a Panel on Responsible Use of AI
National Government Market Developments and Initiatives
Digital Services
GDS Expands Use of Voice Recognition
HMRC to Offer Digital Channel to Manage Complaints
Bugs in French Government WhatsApp Replacement Highlight Need for Better Security
U.K. Procurement Agency to Change Cloud-First Policy
Data, Analytics, and AI
U.K. DfT Advocates for Greater Data Sharing Between Transport Systems
Application Modernization
Italy Plans a Revolution in the Use of Software by Public Administrations
Federal and Local Government Market Developments and Initiatives
Digital Services
LOTI Aims to Unify London Boroughs Approach to Technology and Innovation
IBM, French NCC Deploy Blockchain for Management of Commercial and Corporate Registry
Nottinghamshire County Council Considers PWA for New Citizen Portal
Infrastructure Modernization
CMAS Service Rolls Out New Case Management System
Doncaster Council Consolidates Case Management for Social Care, Education, and Finance
Belfast Rolls Out Free Public WiFi, Calls, Mobile Charging Points
U.K. Police Forces to Get Access to Cloud-Based Analytical Tools to Aid Criminal Investigations
Vendor M&As and Announcements
Civica Wins Automation Contract with Department of Education Northern Ireland
Mid Ulster District Council Replaces On-Premise Financial Management and Procurement Software with SaaS Solution
SPA Awards Core Operations Contract to Capita
Advice for the Technology Buyer
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