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European Enterprise Survey, 2015: Buyer Attitudes Toward Workplace and Mobility Services

European Enterprise Survey, 2015: Buyer Attitudes Toward Workplace and Mobility Services

This IDC study is based on IDC's latest European Enterprise Services Survey carried out in February–March 2015 among 805 European organizations. The study is part of a series of reports examining different aspects of European organizations' IT services investment plans, buying behavior, and satisfaction with IT services and their vendors.

"Although workplace services ranked lower in importance than other areas, vendors would be unwise to think they are no longer very important for ICT buyers. Whichever form factor they take, workplace devices are often the only touch point between the enterprise and its employees. In that sense, the quality of experience provided by workplace devices is positively correlated to the level of satisfaction an employees have toward their own IT departments," said Lionel Lamy, associate vice president, IDC European Desktop and Workplace Life-Cycle Services. "Vendors must find the right balance between traditional, cloud-based, and mobile services in the workplace spectrum. Cost remains important but is not the only determining factor — quality of services delivered and end-user experience are also crucial."

Please Note: Extended description available upon request.


IDC Opinion
In This Study
Methodology
Situation Overview
IT Services Investment Plans, 2015
IT Infrastructure Investment Priorities
IT Infrastructure Services Investment Plans
Mobility-Specific Services Investment Plans
Attitude Toward Outsourcing
The Preferred Type of Mobility Service Provider
Technology Adoption Status
Procurement of Workplace IT Services
Relative Importance of Mobility versus Desktop Services
Desktop Virtualization Investment Plans
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis
Table: IT Infrastructure Investment Priorities by Organization Size
Table: IT Infrastructure Investment Priorities by Country/Region
Table: IT Infrastructure Services Investment Plans (%)
Table: IT Infrastructure Services Investment Plans for Mobility by Organization Size (%)
Table: IT Infrastructure Services Investment Plans for Mobility by Country/Region (%)
Table: Attitude Toward Workplace Outsourcing by Country/Region
Table: Attitude to Workplace Outsourcing by Organization Size (%)
Table: Preferred Mobility Service Provider Type by Organization Size (%)
Table: Preferred Mobility Service Provider Type by Country/Region (%)
Table: Full Adoption of Technology Areas by Organization Size (%)
Table: Full Adoption of Technology Areas by Country/Region (%)
Table: Relative Importance of Mobility versus Desktop Services by Organization Size (%)
Table: Relative Importance of Mobility vs Desktop Services by Country/Region
Table: Desktop Virtualization Investment Plans by Organization Size (%)
Table: Desktop Virtualization Investment Plans by Country/Region (%)
Figure: IT Services Investment Areas, 2015
Figure: IT Infrastructure Investment Priorities
Figure: Mobility's Rating as an IT Infrastructure Investment Priority by Industry
Figure: Technology Adoption Status
Figure: Procurement of Workplace IT Services by Organization Size
Figure: Procurement of Workplace IT Services by Country/Region

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