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European Enterprise Services Survey, 2015: Comparing the Views of IT, Non-IT, and CMO/CDO Respondents

European Enterprise Services Survey, 2015: Comparing the Views of IT, Non-IT, and CMO/CDO Respondents

This IDC study is based on IDC's European Enterprise Services Survey carried out from February to March 2015 among 805 European organizations. It is part of a series of reports examining different aspects of European organizations' IT services investment plans, buying behavior, and satisfaction with IT services and their vendors. Encompassing both business and IT respondents, this study looks at differences between these groups in their perception of IT investment priorities, decision power, and influence as well as perception of IT departments and services vendors' capabilities in fulfilling business needs.
There are substantial differences between how well IT departments think they and their suppliers do in helping the business and how the business itself perceives this situation, said Mette Ahorlu, research director, IDC European Services. Results in this study show that this is a potential barrier to growth in services and digital transformation. This can mean a weaker competitive position for one organization compared with its competitor that has better collaboration between IT and business, ultimately impacting Europe's ability to catch up in the global economy.


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