Enterprise Asset Management and Field Service Management: Bridging the Gap Between EAM and FSM
This IDC Market Perspective provides an update on the convergence of enterprise asset management (EAM) and field service management (FSM) software. This document provides a view of both the potential of combining EAM and FSM in EAM applications and the challenges hampering the adoption of Internet of Things (IoT) and the technologies that are driving the convergence. Finally, we provide some guidance based on IDC's assessment of the market, technology, and offerings."In many ways, EAM and FSM are two sides of the same coin. They must be connected to optimize asset management and overall asset performance. Vendors that are able to provide visibility into both EAM and FSM are well positioned to take advantage of the emerging paradigm of 3rd Platform–driven (cloud, mobile, and IoT) asset management," says Kevin M. Permenter, senior research analyst, Enterprise Applications.