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EMEA Unified Communications and Collaboration Forecast, 2018-2022

EMEA Unified Communications and Collaboration Forecast, 2018-2022

This IDC study provides a forecast for the EMEA UC&C market, with breakdowns of the various technologies and services that constitute this market, namely UC applications and IP telephony equipment, contact center software and infrastructure, videoconferencing and telepresence equipment, other collaborative applications, unified communications as a service (UCaaS), and UC&C life cycle services. It also contains breakdowns by business size and key geographies. The study outlines major market trends and provides recommendations for market players."The aaS delivery model is almost ubiquitous in the UC&C ecosystem today. Traditional players used to see it as a competing product that would "cannibalize" revenues, and challengers subsequently confirmed this view by promoting aaS as an "equipment killer." However, the reality is more complex, and as such vendors must learn to use the growth potential of aaS delivery to benefit the whole ecosystem." — Telecom and Networking Program Manager Michael Vorisek, IDC CEMA.


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Defining Quick Business Benefits
Embracing Communications as a Service
Addressing All Constituencies
Focusing on the Customer Journey
Exploring Additional Opportunities
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
The Rise of aaS Delivery
Digital Transformation Agenda
Upgrade Projects
Inhibitors
Eroding Price Per Feature
Deficient SMB Strategy
Significant Market Developments
Changes from Prior Forecast
Market Definition
UCaaS (Voice)
UCaaS (Applications)
UC Applications on Premises
IP PBX
IP Phones
Contact Center as a Service (Software)
Contact Center Software and Infrastructure on Premises
Videoconferencing and Telepresence Equipment
Other Collaborative Applications
UC&C Life-Cycle Services: Consulting and Integration
UC&C Life-Cycle Services: Support and Maintenance
Methodology
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