EMEA Unified Communications and Collaboration Forecast, 2018-2022
This IDC study provides a forecast for the EMEA UC&C market, with breakdowns of the various technologies and services that constitute this market, namely UC applications and IP telephony equipment, contact center software and infrastructure, videoconferencing and telepresence equipment, other collaborative applications, unified communications as a service (UCaaS), and UC&C life cycle services. It also contains breakdowns by business size and key geographies. The study outlines major market trends and provides recommendations for market players."The aaS delivery model is almost ubiquitous in the UC&C ecosystem today. Traditional players used to see it as a competing product that would "cannibalize" revenues, and challengers subsequently confirmed this view by promoting aaS as an "equipment killer." However, the reality is more complex, and as such vendors must learn to use the growth potential of aaS delivery to benefit the whole ecosystem." — Telecom and Networking Program Manager Michael Vorisek, IDC CEMA.
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