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EMEA Fixed Business Voice Platforms and Services, 2017-2021

EMEA Fixed Business Voice Platforms and Services, 2017-2021

This IDC Market Forecast provides a top-line 2017–2021 forecast for the EMEA fixed business voice services market. It examines the transition from TDM to IP voice services, and from on-premises voice platforms to hosted services. IDC data products, such as the EMEA Telecom Services Database and Unified Communications and Collaboration Forecast, were used to develop market sizes for revenue and licenses/extensions. Other models were used to study voice equipment installed bases and business penetration by voice services. The report also features recommendations for providers."Players in the EMEA business fixed voice services market are being challenged by irreversibly declining top-line revenues. The moderate pace of the decline provides some time to react, but unless they adjust their strategies, communications services providers in the region face an uncertain future." — Telecom and Networking Program Manager Michael Vorisek, IDC CEMA

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Adjust Strategies to Preserve Margins
Use IP Voice to Differentiate
Integrate Fixed Voice and Cloud
Focus on CPaaS to Gain Traction in Voice
Market Forecast
Market Context
Drivers and Inhibitors
Migration to IP Voice Platforms
Growing Adoption of Hosted Voice Services
Plummeting Prices
Low Cost of On-Premises Equipment
Mobile-Fixed Replacement
Significant Market Developments
Changes from Prior Forecast
Market Definition
Call Control View
Public Network Based Call Control
Premises-Based Call Control
Hosted Call Control
Connection View
TDM Voice Services
IP Voice Services
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