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EMEA Enterprise IP Telephony and Unified Communications Equipment and Software Market Shares 2016

EMEA Enterprise IP Telephony and Unified Communications Equipment and Software Market Shares 2016

This document provides the 2016 shares for the EMEA IP PBX, IP phone, and UC applications markets for Alcatel-Lucent Enterprise, Avaya, Cisco, Huawei, Microsoft, Mitel, NEC, Polycom, ShoreTel, Toshiba, Unify, and others. It includes information about IP PBX lines and phone shipments, UC applications licenses sold for on-premises deployments, and UC applications subscriptions sold as a service. The attached pivot table contains revenue breakdowns for these product types, expressed in vendor revenue (current and constant U.S. dollars) and end-user value (constant U.S. dollars). The document reviews structural changes under way in the market, and assesses how key players have benefited, or failed to benefit, from these changes. It also offers short- and medium-term guidance for equipment and software vendors. "That there is no growth left for on-premises IPT and UC equipment and software was proven in 2016.That, of course, does not mean there will be no more business in this segment, which still represents the bulk of revenue for IPT and UC products in EMEA. But vendors must quickly change their mindset and aim their efforts at new targets to maintain profitability and defend or increase their market shares." —Michael Vorisek, Program Manager, IDC CEMA

IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Improving Margins in On-Premises Deployments
Moving Customers to Subscription Contracts
Growing with UCaaS
Market Share
Who Shaped the Year
Market Context
Significant Market Developments
Market Definition
IP Phone
UC Applications
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