EMEA Enterprise Communications Survey, 2015: Attitudes to Unified Communications and Voice

EMEA Enterprise Communications Survey, 2015: Attitudes to Unified Communications and Voice

This IDC study presents the results of IDC's 2015 Enterprise Communications Survey, related to the business voice and UC&C markets in EMEA. It covers the status of current deployments and EMEA businesses' priorities for future investment in voice and UC&C technologies.

"Our survey shows that cloud-based UC&C solutions are becoming popular in the EMEA market. Slightly more than one-fourth (26%) of organizations using UC&C solutions in EMEA in 2015 claimed that at least part of the functionalities were delivered in an as-a-service model. The survey shows that businesses in EMEA are increasingly asking how communications technologies will increase their business processes efficiency and employee satisfaction. Solution providers must be ready to either answer those questions, or lose customers." — Program Manager Telecoms and Networking Michael Vorisek, IDC CEMA

Please Note: Extended description available upon request.


IDC Opinion
In This Study
Methodology
Situation Overview
UC&C and Business Voice among other Investment Plans and Priorities
Unified Communications and Collaboration: State of Deployments
Unified Communications and Collaboration: Investment Priorities and Concerns
Voice Solutions: Deployments and Priorities
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis
Table: Network-Related Investment Priorities by Region
Table: EMEA UC Adoption Rates by Vertical
Table: Delivery Models for UC
Table: Outgoing Voice Traffic by Region
Table: Proportion of Fixed Telephony Extensions used for PBX/Call Control by Region
Table: Business Voice Priorities by Region
Figure: Network-Related Priorities
Figure: WE Network Related Priorities
Figure: UC&C Investment Plans by Region
Figure: Voice and Data Convergence Plans by Region
Figure: Investment Plans by Vertical
Figure: UC&C Adoption Rates by Business Size
Figure: Capabilities Available for Users on UC&C systems
Figure: Average Number of UC Features by Vertical
Figure: UC Access Endpoints per Desk Phone
Figure: Delivery Models for UC in Western Europe, 2013-2015
Figure: Delivery Models for UC in EMEA
Figure: Priorities for Future UC Investment
Figure: Priorities for Future UC Investment, by Investment Plans
Figure: Obstacles to UC Investment
Figure: Obstacles to UC Investment, by Investment Plans
Figure: Outgoing Voice Traffic
Figure: Outgoing Voice Traffic in Western Europe, 2014-2015
Figure: Proportion of Fixed Telephony Extensions used for PBX/Call Control
Figure: IP PBX Extensions Managed by a Provider
Figure: Business Voice Priorities
Figure: Business Voice Priorities, by Voice and Data Convergence Plans

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