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EMEA Enterprise Communications and Collaboration 2016 Top 10 Predictions: Connecting the Dots for Digital Transformation

EMEA Enterprise Communications and Collaboration 2016 Top 10 Predictions: Connecting the Dots for Digital Transformation

This IDC study provides IDC's predictions for the enterprise communications and collaboration market in Europe, the Middle East, and Africa (EMEA), which includes fixed data, traditional fixed voice, IP voice, unified communications and collaboration, and related technologies such as contact center, IP telephony, videoconferencing, and telepresence equipment. They present the collective views of IDC analysts on key trends and developments impacting this space in the coming year, and the implications they have for end users and providers."Organizations will be looking for enterprise communications and collaboration providers that can help them connect all the dots," said Jan Hein Bakkers, senior research manager, IDC European Telecommunications and Networking team. "Connectivity, communication, and collaboration between sites, datacenters, cloud providers, employees, customers, and partners will be critical enablers of successful digital transformation strategies."

Please Note: Extended description available upon request.


Predictions
In This Study
Situation Overview
Future Outlook
Prediction #1: Enterprises Will Embrace As-a-Service Models for Communications
Prediction #2: Adoption of Cloud Connectivity Services Will Accelerate
Prediction #3: Mobile App Developments Will Move to Smaller Call Centers
Prediction #4: Customer Intimacy Will Begin with Better Listening
Prediction #5: WebRTC Will See More Traction
Prediction #6: Software-Based Video Platforms Will Be Essential in All Video Portfolios
Prediction #7: Software-Defined WANs Will Drive the Development of Hybrid Networks
Prediction #8: Telcos Will Understand They Are Beyond the Breaking Point with TDM Voice
Prediction #9: Customers Will Helm the Network
Prediction #10: Total Communications Solutions Will Take Competition to the Next Level
Essential Guidance
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Related Research
Synopsis

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