EMEA Enterprise Communication and Collaboration Forecast, 2016–2021
The UC&C and related segment was the smallest segment in 2016 ($14 billion), but is expected to show a healthy growth rate as companies drive their adoption of UC&C platforms forward as pivotal elements in translating ICT solutions into business advantage."Providers in the enterprise communications space should position themselves as enablers of digital transformation of their customers," says Jan Hein Bakkers, senior research manager in IDC's European Telecoms and Networking team. "They should focus on providing connectivity, communication, and collaboration functionalities that bridge employees, customers, partners, data, and applications regardless of location in order to drive DX success."
Please Note: Extended description available upon request.