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EMEA Conferencing Services Forecast, 2018-2022

EMEA Conferencing Services Forecast, 2018-2022

This IDC Market Forecast examines the EMEA conferencing services markets. The document covers main market trends and provides actionable advice to service providers of enterprise conferencing services. "The conferencing services market in EMEA is expected to have sustained growth throughout the forecast period, growing with a CAGR of 2.2% to reach $4,171.8 million in 2022," said Melissa Fremeijer, senior research analyst, IDC EMEA Telecommunications and Networking. Collaboration will remain a priority for organizations to effectively connect the (globally) dispersed workforce and accelerate digital transformation that will continue to fuel the conferencing services revenues going forward. That said, the conferencing market is getting increasingly commoditized due to feature parity between conferencing services provided by multiple providers, therefore it is crucial to find ways to differentiate from the rest to keep ahead of the curve.

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Market Context

Drivers and Inhibitors


Collaboration Defines Digital Transformation Success

Cloud, Mobility, and Interoperability Continue to Rule

Platform Economy and Innovation Accelerators are Upcoming


Market Maturity has its (Eroding) Price

Disruptors are Gaining Ground

Significant Market Developments

Audio Conferencing


Web Conferencing

Changes from Prior Forecast

Market Definition

Conferencing Service Segmentations

Audio Conferencing

Revenues Included in Forecast

Types of Revenues Excluded from Forecast

Web Conferencing

Types of Services/Capabilities Included in Forecast

Types of Services/Capabilities Excluded from Forecast

Hosted Application Management Delivery

SaaS/On-Demand Delivery


Types of Revenue Included in Forecast

Types of Revenue Excluded in Forecast

Hosted/Managed On-Premise

SaaS/On-Demand Delivery


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