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The Digital Transformation Journey of the Indonesia Banking Industry, 2018

The Digital Transformation Journey of the Indonesia Banking Industry, 2018

Indonesia, with the fourth largest population in the world with 260 million people, is progressing the digital transformation of its financial services industry. Driven by the top-level banks in the country, the transformation promises great benefits, such as new products and services, convenience, efficiency, and reliability, to financial services users. The market also entices many technology providers and investors either locally or overseas. The regulators in the country are also being considerably responsive to the industry. The purpose of this research is to understand the digital transformation journey of the country's banking industry. "Overall, the Indonesia banking industry is catching up with the latest digital transformation best practices when looking at the vision, strategy, initiatives, products, and services. However, there are still several gaps, and there are opportunities to improve toward becoming the best banks," says Handojo Triyanto, senior manager, of IDC Financial Insights.


Executive Snapshot
Situation Overview
Overview
The Fundamentals of DX in the Banking Industry
IDC DX Model
IDC Accelerated Pathways to DX
IDC DX Capabilities Reference Model
IDC DX Platforms
Banking Digital Mission
IDC DX Performance Scorecard
DX Journey in the Indonesia Banking Industry
Bank Rakyat Indonesia
Bank Mandiri
Bank Central Asia
Bank Negara Indonesia
Bank Danamon
Summary of the Indonesia Banking Industry
Indonesia Banking Regulation
OJK
BI
Advice for the Technology Buyer
CX
EA
Social Business or Social Media
Cognitive Systems
WorkSource Transformation
Mapping Business Architecture or Business Capabilities
Performance Architecture for Success Metrics and KPIs
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Synopsis

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