Market Research Logo

Desk-Side Support: IDC's Four Pillars Equals Best Practices

Desk-Side Support: IDC's Four Pillars Equals Best Practices

This IDC study looks at the service desk and desk-side services and helps provide some key features and functionality enterprises should evaluate that will help determine what support model would best suit their needs.
IDC is seeing a change in the way service desks function, especially with the influence of the 3rd Platform (or IDC's four pillars), says Rob Brothers, vice president of Support and Deployment Services for IDC. When the service desk models its capabilities around the four pillars, it enables better and more efficient help desk functionality.

Please Note: Due to the brevity and/or nature of the content posted, there is no table of contents available for this report.

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report