Designing a Risk Management Strategy for SaaS Solutions

Designing a Risk Management Strategy for SaaS Solutions

This IDC Perspective identifies six issues that IT executives should consider when designing their software-as-a-service (SaaS) vendor risk management strategies. The issues identified in this document recognize that most organizations now use SaaS for a significant portion of their business operations and help design a risk management strategy that takes common SaaS concerns into account."Organizations are adopting cloud technology as a routine business practice. SaaS vendors offer compelling business cases for reducing cost, increasing agility, and improving customer and employee satisfaction. However, the use of these services introduces new risks that IT leaders must consider and manage as they continue to deploy SaaS applications," said Mike Chapple, adjunct research analyst, IDC's IT Executive Programs (IEP).

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Executive Snapshot
Situation Overview
SaaS Risk Management Issues
Expect That Vendor Lock-In Is Inevitable
Emphasize That Data Portability Is Essential
Protect More than Just Data
Be Aware That Compliance Across Jurisdictions Is Complex
Sort Through the Contractual Fine Print
When It Comes to SaaS Vendor Controls, Trust But Verify!
Advice for the Technology Leader
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Related Research
Synopsis

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