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Cloud Conflicts: Addressing Decisions, Trade-Offs, and Inhibitors in Choosing Cloud Customer Engagement Services

Cloud Conflicts: Addressing Decisions, Trade-Offs, and Inhibitors in Choosing Cloud Customer Engagement Services

This IDC Flash discusses the trade-offs companies face when choosing cloud-based managed services and SaaS solutions as well as steps vendors must take to address them. It will be of interest to vendors, line-of-business managers, and IT buyers responsible for customer and employee engagement.

Please Note: Extended description available upon request.


In This Flash
Situation Overview
Security
Control
Trust
Future Outlook
Table: Cloud Customer Engagement and CCM Providers

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