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Citizen First: Canadian Government Executive Perspectives and Priorities for 2019

Citizen First: Canadian Government Executive Perspectives and Priorities for 2019

This IDC Perspective captures the trends and goals for Canadian government for 2019, along with guidance for public sector technology leaders. There is a realization within Canadian government that it needs to change. The ambition is to be faster, provide a better experience, and drive higher levels of satisfaction among citizens and businesses that deal with the government."To accomplish these objectives, government leaders IDC interviewed are focusing on improving the channels citizens use to interact with the government, the services provided, citizen involvement in the development of government services, and internal processes to drive efficiencies," says Mark Schrutt, strategic advisor, Innovation and Public Sector research, IDC Canada.

Please Note: Extended description available upon request.


Executive Snapshot
Situation Overview
Desire for Change, Speed, and Better Design
Digital Technology
Culture and Skills
Which Technologies
Procurement
Advice for the Technology Buyer
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Related Research
Synopsis

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