China Customer Care BPO Services 2015-2019 Forecast and Analysis
This IDC study provides an overview of the China customer care BPO services market including its status and a forecast for the period 2015–2019. The study also provides future trends and recommendations on service provider development.
"Similar to China's overall macro-economy, the China customer care BPO market also entered a period of quality improvement and structure adjustment. With the utilization and adoption of new technologies, customer care BPO market is getting diversified and mature, providing customers with more choices and service providers with more opportunities. As the whole market has been further segmented and localized, we are confident and optimistic that the customer care BPO services market will be even more helpful for China-based enterprises in driving business," says Richard Zhao, senior research manager, Enterprise Services, IDC China.
Please Note: Extended description available upon request.