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China Customer Care BPO Services 2015-2019 Forecast and Analysis

China Customer Care BPO Services 2015-2019 Forecast and Analysis

This IDC study provides an overview of the China customer care BPO services market including its status and a forecast for the period 2015–2019. The study also provides future trends and recommendations on service provider development.

"Similar to China's overall macro-economy, the China customer care BPO market also entered a period of quality improvement and structure adjustment. With the utilization and adoption of new technologies, customer care BPO market is getting diversified and mature, providing customers with more choices and service providers with more opportunities. As the whole market has been further segmented and localized, we are confident and optimistic that the customer care BPO services market will be even more helpful for China-based enterprises in driving business," says Richard Zhao, senior research manager, Enterprise Services, IDC China.

Please Note: Extended description available upon request.


IDC Opinion
In This Study
Methodology
Situation Overview
Introduction
The Market Dynamics in 2014
National Policies Promoted the Whole Services Outsourcing Industry
Professional Contact Center Consulting Services Emerged
Personalized and Scenario-Oriented Customer Care Services
Contact Center's Own Transformation from Telecom-Based to Internet-Based
The China Customer Care BPO Services Market Size in 2014
2014 Market Breakdown by Service Activity
2014 Market Breakdown by Industry
2014 Market Breakdown by Region
Future Outlook
Forecast and Assumptions
Market Assumptions
Forecasts for 2015–20
Overall Market Forecast for 2014–2019
Market Forecast by Service Activity
Future Trends
Market Context
Essential Guidance
Learn More
Related Research
Definitions
Regional Markets
Synopsis
Table: China Customer Care BPO Services Market Revenue, 2013 and 2014
Table: Top 3 Forecast Assumptions for China Customer Care BPO Services Market, 2015—2019
Table: Key Forecast Assumptions for China Customer Care BPO Services Market, 2015–2019
Table: China Customer Care BPO Services Market Forecast, 2014–2019
Table: China Customer Care BPO Services Market Forecast by Service Activity, 2014–2019 (US$M)
Table: China Customer Care BPO Interaction Services Market Forecast by Service Activity, 2014–2019 (US$M)
Table: China Customer Care BPO Services Markets Revenue, 2013–2019: Comparison of July 2014 and July 2015 Forecasts
Table: China Regional Market Definitions, 2015
Figure: China Customer Care BPO Services Market Share by Service Activity, 2014
Figure: China Customer Care BPO Service Market Share by Industry, 2014
Figure: China Customer Care BPO Service Market Spending by Region, 2014
Figure: China Customer Care BPO Services Revenue, 2013-2019: Comparison of July 2014 and July 2015 Forecasts

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