Chargebacks: A Blessing or a Curse for Shared Services?
This IDC study analyzes the practices in IT shared services chargebacks by considering the strategic, process, and cost management aspects. IT shared services executives are under pressure from their customers and the board to better explain how IT is contributing to the business, particularly because they are clearly identifiable service delivery units that can be benchmarked against the market that rapidly churns new service delivery models spurred by 3rd Platform technologies.
"Shared services executives that want to maximize the benefits and minimize the challenges of chargebacks should consider the strategic objectives they intend to pursue, the cost items and metrics that most effectively deliver the intended objectives, the financial management processes such as a consumption-based managerial accounting model, and the tools that enable managing chargebacks efficiently," said Massimiliano Claps, research director, IDC EMEA.
Please Note: Extended description available upon request.