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Canadian Enterprise Unified Communications and Collaboration-as-a-Service Forecast, 2017–2021: CSPs of the Future

Canadian Enterprise Unified Communications and Collaboration-as-a-Service Forecast, 2017–2021: CSPs of the Future

This IDC study examines the hosted and cloud-based segment of the Canadian UCC market. This study includes only a partial summary view of the more detailed forecasts contained in IDC Canada's Communications Market Model. Clients using this document are also urged to familiarize themselves with the telecom service taxonomy and segment definitions detailed in the Market Definition section of this document."Hosted and cloud-based UCC offerings have recently emerged as a viable deployment option by CSPs," says study author Lawrence Surtees, vice president of Communications Research and principal analyst of IDC Canada. "We believe that propelled by strong growth of cloud services, the UCC-as-a-service (UCCaaS) delivery model has become more popular than customer-owned premise-based services."


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Third-Generation Unified Communications
Revenue
Market Context
Drivers and Inhibitors
Drivers
Strong Usage of Public Cloud
Business Adoption of UCC
Millennial Demographics and Mobile Workforce
Inhibitors
Deployment Barriers
Multitude of UCC Deployment Options
Significant Market Developments
Changes from Prior Forecast
Market Definition
Service Definitions
Company Size Definitions
Region Definitions
Other Definitions
Methodology
Related Research
Supplementary References

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