Business Strategy: Market Overview of Service Life-Cycle Management in Manufacturing
This IDC Manufacturing Insights report highlights the current technology landscape related to supporting the aftersales service life cycle to drive optimized service management and service excellence."Service life-cycle management is a broad topic and is still evolving in maturity as an adopted practice by manufacturers worldwide," says Heather Ashton, research manager, IDC Manufacturing Insights. "A considerable amount of market consolidation and technology development has occurred in the SLM market, and technology selection teams need to be aware of such changes coupled with where SLM technology is headed when making their investment decisions."
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