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Business Strategy: Hospitality IT

Business Strategy: Hospitality IT

This IDC Retail Insights study offers IDC's broadest outlook on key technology components within hospitality enterprise applications and the future outlook of the hospitality industry. The industry's broadening adoption of the 3rd Platform (cloud, mobile, social, big data and analytics, and internet of things) will accelerate disruption and change the face of the hospitality industry to reflect new values and services."The hospitality industry is facing new opportunities to rewire existing business operations and invest in technology to redesign existing business models and enhance the customer experience while improving business performance," says Mike Ghasemi, research director, IDC Hospitality Insights Worldwide.

Please Note: Extended description available upon request.

IDC Retail Insights Opinion
In This Study
Situation Overview
The Approach
Property Management Systems
Event and Catering Management
Inventory Management System
Retail Management System
Point of Sales
Centralized Reservations System
Customer Experience Management
Central Customer Information Systems
Customer Service Automation
Sales Force Automation
Marketing Automation System
Global Distribution System
Future Outlook
Hospitality Technology Evolution
Innovation Accelerators Technologies
Virtual Reality
Next-Generation Security
3D Printing
Essential Guidance
Actions to Consider
Learn More
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