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Business Strategy: Enterprise Mobility — Enabling Business Through Strategic Infrastructure

Business Strategy: Enterprise Mobility — Enabling Business Through Strategic Infrastructure

This IDC Financial Insights report discusses some of the use cases in U.S. retail banking that are driving the need for enterprise mobility and provides insight into how some institutions are implementing mobile solutions for internal staff. The use of mobility in financial services is expanding beyond consumer mobile banking and payments. Wealth management customers, small business owners, and corporate treasurers are relying more and more on the ubiquity of smartphones and tablets to conduct business. Likewise, banks are deploying mobile solutions within their own walls — allowing financial advisors, lenders, and branch staff to untether themselves from physical locations and go to where their business is. This growth in the reach of mobility is driving the need for banks to form enterprise mobility strategies, policies, and infrastructures.

"The biggest change in mobility investments at U.S. banks from 2014 to 2015 is focused on expanding mobility into other businesses at the institution. This expansion is driving the need to treat enterprise mobility as a critical asset," says Jerry Silva, Global Banking research director, IDC Financial Insights.

Please Note: Extended description available upon request.

IDC Financial Insights Opinion
In This Study
Situation Overview
The Approach
Enterprise Mobility — Use Cases
Roaming Branch Staff
Financial Advisors
Lending Staff
High-Net-Worth Customers
Corporate Treasury
Future Outlook
Essential Guidance
Actions to Consider
Learn More
Related Research
Figure: Top IT Initiatives in Banking
Figure: Mobile IT Investment Strategy Change, 2014 and 2015
Figure: Mobile Maturity Curve for U.S. Banking, 2014

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