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Business Strategy: Drivers of Change for the Hospitality Industry

Business Strategy: Drivers of Change for the Hospitality Industry

This IDC study offers IDC’s broadest outlook on key drivers that will shape the future of the hospitality industry. The industry’s broadening adoption of the 3rd Platform (i.e., cloud, mobile, social, Big Data, and IoT) will accelerate disruption and change the face of the hospitality industry to reflect new values and services.“The hospitality industry is shifting into a new gear due to industry’s adoption of the 3rd Platform, and transforming business and technology strategy to establish new best practices improving customer experience and business performance,” says Chris Holmes, Managing Director, IDC Insights Asia/Pacific.

IDC Retail Insights Opinion
In This Study
Situation Overview
Market Dynamics
The Approach
Future Outlook
Drivers of Change
Industry Stakeholders
The Shared Economy
Brand Management
Technology Impact
Social Channels Impact
Process Impact
Brand Experience
Customer Experience
Connected Hospitality
Connected and Interoperable Systems
Connected In-Room Systems
Connected Guest Solutions
Personalized Experience
Loyalty Program
Operational Efficiency
Essential Guidance
Actions to Consider
Learn More
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