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Best Practices: Healthcare Payer Business Intelligence (BI) Consulting and Outsourcing Services

Best Practices: Healthcare Payer Business Intelligence (BI) Consulting and Outsourcing Services

This IDC Health Insights report discusses best practices for those hiring payer business intelligence (BI) consulting and outsourcing services vendors. As payers struggle to navigate industry shifts, they are investing in their BI functions at a high rate, and this includes a high rate of spending on BI consulting and outsourcing services. This report helps payers maximize the value delivered by these external service providers. Findings from approximately 20 structured interviews help guide payers in structuring individual consulting engagements and outsourcing contracts as well as an overall vendor management strategy.

"Payers are flying blind where they lack adequate BI functions," says Sven Lohse, research manager at IDC Health Insights. "Especially under current market conditions, payers need to get the maximum from their external services partners to maximize their BI capabilities." For any payer IT or business leader that wants to take full advantage of their BI capabilities, this research offers clear guidance based on peer experience about how to engage external service providers.

IDC Health Insights Opinion
In This Study
Market Definition for Business Intelligence
Market Definitions for Consulting and Outsourcing Services
Situation Overview
Business Needs
Management Challenges
The Best Practices
Future Outlook
Software and Data Assets Leveraged by Service Providers
Commercial Collaboration
Essential Guidance
Actions to Consider for Payers
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