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BT Moves to Address Poor Customer Service Performance

BT Moves to Address Poor Customer Service Performance

This IDC Flash discusses the main results of the 2015 Ofcom report on the quality of customer service, focusing on BT's and EE's performance. As both operators show lower-than-average scores in the broadband and mobile markets, respectively, their plans of action in addressing customer dissatisfaction will be analyzed, also considering the implications to the impending BT takeover of EE.


In This Flash
Situation Overview
Future Outlook

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