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Automatic Decisions: Rise of the Service Provider Cognitive Platforms

Automatic Decisions: Rise of the Service Provider Cognitive Platforms

This study reviews how service providers are responding to evolving buyer needs for cognitive computing. "Interest is rising for implementing cognitive computing into the application portfolio, and IDC research has shown that a majority of buyer organizations are looking to make implementing cognitive computing into the application portfolio a high or very high priority in the next five years," explains Pete Marston, research director, Application Development, Testing, and Management Services, at IDC. "As a result, throughout the course of 2016, IDC has witnessed an increasing amount of service providers developing and marketing their own cognitive automation platforms to streamline IT operations and management. And IDC anticipates that future focus in the platforms will center on developing deeper capabilities to support line-of-business activities, not just IT."

IDC Opinion
In This Study
Situation Overview
Market Overview
Analysis and Findings
Core Cognitive Engine
IT Function Focus
Application Workload Focus
Industry Focus
User Scale and Capacity
Value Proposition/Benefits Delivered
Pricing Model
Technical Architecture
Enterprise Application Integration and Compatibility
Platform Hosting Environment
Time to Value: Deployment
Investment Intensity
Future Outlook
Key Market and Industry Trends
Market and Buyer Trends
Market Dynamics
Investment Strategies
Industry Trends: Changing Provider Preferences
Key Impacts on Service Providers and Outsourcers
Establishing Buyers' Strategic Approach to Automation Investments
Critical Risks Shaping Evolution of Automation
Changing Provider Requirements
Financial Structure
Talent Requirements
Determining Market Position
Ensuring Alignment of Automation Across IT and Non-IT (IoT)
Essential Guidance
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