Automatic Decisions: Rise of the Service Provider Cognitive Platforms
This study reviews how service providers are responding to evolving buyer needs for cognitive computing. "Interest is rising for implementing cognitive computing into the application portfolio, and IDC research has shown that a majority of buyer organizations are looking to make implementing cognitive computing into the application portfolio a high or very high priority in the next five years," explains Pete Marston, research director, Application Development, Testing, and Management Services, at IDC. "As a result, throughout the course of 2016, IDC has witnessed an increasing amount of service providers developing and marketing their own cognitive automation platforms to streamline IT operations and management. And IDC anticipates that future focus in the platforms will center on developing deeper capabilities to support line-of-business activities, not just IT."