Market Research Logo

Artificial Intelligence Takes Center Stage in Organizations' IT Services Management Modernization Strategy

Artificial Intelligence Takes Center Stage in Organizations' IT Services Management Modernization Strategy

This IDC Perspective delves into the impact of digital transformation on services management and how ITSM is transforming to meet an organization's "business-oriented" service objectives. ITSM solutions are rapidly evolving to effectively broker, integrate, and orchestrate "business-oriented" services that are essential to an organization's DX journey. "Organizations are currently looking at modernizing the way ITSM is currently deployed and are interested in implementing artificial intelligence (AI), machine learning (ML), cognitive, and automation capabilities. This is, however, turning out to be a challenge for IT organizations as they face issues in assessing, implementing, and managing the entire life cycle of ITSM processes," says Sherrel Roche, senior market analyst, IDC Asia/Pacific services research group. "ITSM solution providers and their partners will play a critical role in creating awareness about advancements in the ITSM space and the underlying capabilities on AI- and ML-based automation solutions by developing use cases."


Executive Snapshot
Situation Overview
Impact of Digital Transformation on Services Management
Enabling Services Management Through Artificial Intelligence
Opportunity for Solution Providers
Advice for the Technology Buyer
Learn More
Related Research
Synopsis

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report