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VoIP in the US - Industry Market Research Report

VoIP in the US

The VoIP industry has struggled over the five years to 2019. Voice over Internet Protocol (VoIP) technology converts voice communications into digital data transmitted using a high-speed connection. The industry declined during the period as competition from video chat services, such as FaceTime and Facebook Messenger, and established cell phone services, caused demand for industry services to decrease. Providers experience fierce competition from wireless phone carriers that are often larger and better capitalized, along with the aforementioned video chat services. Wireless telecommunications companies continue to attract customers by offering internet and other services at lower prices to gain a competitive advantage. VoIP providers therefore focus on lowering prices, offering additional features and promoting their brands to customers who may already subscribe to similar services. VoIP services are less expensive to implement than traditional switched circuit telephony, and downstream businesses are projected to gravitate toward the more cost-effective solution.

Industry participants provide Voice over Internet Protocol (VoIP) services to consumers, businesses and government organizations. VoIP technology converts voice signals into digital data that is transmitted using the internet. This industry also includes VoIP providers that bundle their services with internet, cable-operated VoIP and operators that resell VoIP services.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.


  • About this Industry
  • Industry at a Glance
    • Table Key Statistics Snapshot
    • Table Revenue vs. employment growth
    • Table Products and services segmentation (2019)
    • Table Industry Structure
  • Industry Performance
    • Table Number of broadband connections
    • Table Industry revenue
    • Table Life Cycle Stage
  • Products & Markets
    • Table KEY BUYING INDUSTRIES
    • Table KEY SELLING INDUSTRIES
    • Table Products and services segmentation (2019)
    • Table Major market segmentation (2019)
    • Table Business Locations 2019
    • Table Distribution of establishments vs. population
  • Competitive Landscape
    • Table Sector vs. Industry Costs
    • Table Barriers to Entry checklist
  • Major Companies
    • Table Major Players
    • Table Microsoft Corporation (US industry-specific segment) - financial performance*
    • Table Vonage Holdings Corp. (US industry-specific segment) - financial performance*
  • Operating Conditions
    • Table Capital Intensity
    • Table Tools of the Trade: Growth Strategies for Success
    • Table Volatility vs. growth
  • Key Statistics
    • Table Industry Data
    • Table Annual Change
    • Table Key Ratios
    • Table Industry Financial Ratios
  • Jargon & Glossary

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