VoIP in the US
Voice over Internet Protocol (VoIP) technology converts voice communications into digital data packets transmitted using a high-speed (broadband) connection. Explosive growth since its commercial introduction in the late 1990s began to stabilize early in the period as residential customers cut home phone services, shifting instead to wireless devices. The rapid adoption of broadband internet as well as an increase in the number of mobile internet connections strongly drove revenue growth over the five years to 2018. Nevertheless, providers continue to experience fierce competition from wireless phone carriers that are often larger, better capitalized and are long-time trusted providers. Over the next five years industry revenue is expected to continue growing. VoIP services are less expensive to implement than traditional switched-circuit telephony, and downstream businesses are projected to gravitate toward the more cost-effective solution. Additionally, VoIP providers will likely focus their attention on mobile applications.
Industry participants provide Voice over Internet Protocol (VoIP) services to consumers, businesses and government organizations. VoIP technology converts voice signals into digital data that is transmitted using the internet. This industry also includes VoIP providers that bundle their services with internet, cable-operated VoIP, and operators that resell VoIP services.
This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.
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