IT Support Services Procurement in the US
This report is intended to assist buyers of IT support services. Buyers of these services look to suppliers for outsourced technical and IT support rather than employing an in-house IT team. Suppliers typically provide ongoing monitoring to proactively fix technical problems before they occur. Buyers can also contact the service supplier for questions or to resolve IT issues on an as-needed basis. This report excludes IT infrastructure design and IT information management services.
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