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Product Returns Management Services in the US - Industry Market Research Report

Product Returns Management Services

The Product Returns Management Services industry manages reverse logistics, or the physical movement of surplus and unwanted goods, materials and equipment from consumers back to manufacturers and other locations for resale, reuse or disposal. Over the five years to 2018, greater job security and rising disposable income have bolstered consumer spending and retail sales. With more products being sold, the total number of product returns in the United States has also increased. Demand from the e-commerce sector has driven much of this growth, as product returns management companies are contracted to reduce online merchants' assessment, repackaging, delivery, receiving and reselling costs. Over five years to 2023, the Product Returns Management Services industry will continue to expand. Product returns will rise in tandem with higher demand for retail. Consumer electronics in particular will provide a consistent source of downstream demand, as reverse logistics are necessary to recover, repair and resell returned parts in secondary markets.

This industry includes operators that provide a variety of reverse logistics services, including return center operations, returns to vendor management, product recall management and product recycling.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.


  • About this Industry
  • Industry at a Glance
    • Table Key Statistics Snapshot
    • Table Revenue vs. employment growth
    • Table Products and services segmentation (2018)
    • Table Industry Structure
  • Industry Performance
    • Table Consumer spending
    • Table Industry revenue
    • Table Life Cycle Stage
  • Products & Markets
    • Table KEY BUYING INDUSTRIES
    • Table KEY SELLING INDUSTRIES
    • Table Products and services segmentation (2018)
    • Table Major market segmentation (2018)
    • Table Business Locations 2018
    • Table Distribution of establishments vs. population
  • Competitive Landscape
    • Table Sector vs. Industry Costs
    • Table Barriers to Entry checklist
  • Major Companies
  • Operating Conditions
    • Table Capital Intensity
    • Table Tools of the Trade: Growth Strategies for Success
    • Table Volatility vs. growth
  • Key Statistics
    • Table Industry Data
    • Table Annual Change
    • Table Key Ratios
  • Jargon & Glossary

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