Field Service Management Software
The Field Service Management Software industry develops software used by businesses to coordinate and dispatch field service personnel. Over the five years to 2019, industry revenue is anticipated to grow substantially. The largest buyers of field service management (FSM) software are manufacturers and telecommunications companies, as well as wholesalers and retailers. With a wide potential customer base across many industries, as well as compatibility with companies of different sizes, the industry has amassed a growing number of users. Overall spending on software has been on the rise as companies push to digitize a greater share of their operations to improve efficiency. The industry is expected to experience healthy growth over the five years to 2024. The industry's core client base of manufacturers, telecommunications providers, distributors and construction companies is likely to increase demand for industry software. As the desire to enhance efficiency remains, these industries will continue to streamline their processes as they go into the field to service machinery and equipment.
Companies in this industry develop and publish software designed to assist in the tracking and dispatching of field service technicians and the dissemination of appropriate data to those technicians. Software developed by this industry can track inventory and help automate fleet dispatch assignments.
This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.
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