Field Service Management Software
The Field Service Management Software industry develops software that businesses use to coordinate and dispatch field service personnel. The largest buyers of field service management (FSM) software are manufacturers and telecommunications companies, as well as wholesalers and retailers. With a wide potential customer base across many industries, as well as a compatibility with companies of different sizes, the industry has amassed a growing number of users. Overall spending on software has been on the rise as companies push to digitize a greater share of their operations to improve efficiency. The next five years are also expected to bring healthy growth for the industry. The industry's client base of manufacturers, telecommunications providers, distributors and construction companies is here to stay. These industries will continue to go into the field to service machinery and equipment, as the desire to increase efficiency remains.
Companies in this industry develop and publish software designed to assist in the tracking and dispatching of field service technicians and the dissemination of appropriate data to those technicians. Software developed by this industry can track inventory and help automate fleet dispatch assignments.
This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.
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