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Customer Care Centers in the US - Industry Market Research Report

Customer Care Centers

Companies in the Customer Care Centers industry operate telephone call centers, providing service, support and advice to customers who call in relation to products and services. Profitability for this industry has been variable, due to a confluence of technological change, relocation of operations, government assistance and the increasing number of workers working remotely. Over the next five years, consumer spending growth will spur new business, especially internet retailers, and this will drive moderate industry growth against continuing contractionary pressures.

Industry firms answer inbound telephone calls regarding customer queries and tech support.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.


TeleTech Holdings Inc.

Convergys Corporation

Sykes Enterprises Inc.

  • About this Industry
  • Industry at a Glance
    • Table Key Statistics Snapshot
    • Table Revenue vs. employment growth
    • Table Products and services segmentation (2015)
    • Table Industry Structure
  • Industry Performance
    • Table Corporate profit
    • Table Industry revenue
    • Table Life Cycle Stage
  • Products & Markets
    • Table Products and services segmentation (2015)
    • Table Major market segmentation (2015)
    • Table Business Locations 2015
    • Table Distribution of establishments vs. population
  • Competitive Landscape
    • Table Sector vs. Industry Costs
    • Table Barriers to Entry checklist
  • Major Companies
    • Table Major players
    • Table Convergys Corporation (US industry-relevant operations) - financial performance*
    • Table TeleTech Holdings Inc (US industry-relevant operations) - financial performance*
    • Table Sykes Enterprises Inc (US industry-relevant operations) - financial performance*
  • Operating Conditions
    • Table Capital intensity
    • Table Tools of the Trade: Growth Strategies for Success
    • Table Volatility vs Growth
  • Key Statistics
    • Table Industry Data
    • Table Annual Change
    • Table Key Ratios
  • Jargon & Glossary

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