CRM System Providers
The CRM System Providers industry is expected to decline in 2018, after experiencing several years of double-digit growth. Over the past five years, many companies invested in software to improve their business processes and make them more efficient. High corporate profit and low interest rates encouraged capital investment by businesses, including items such as customer relationship management (CRM) software, which caused the industry to experience strong revenue streams. Customer preferences are rapidly changing. Companies prefer that their CRM services be accessible via the internet, rather than being installed and housed on their servers, through a model called software as a service. Over the five years to 2023, industry revenue is forecast to fall. Operators will continue to improve their services to meet the needs of customers, and invest in cloud space to make it easier to add more clients.
This industry develops software or platforms for customer relationship management (CRM). CRM is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects.
This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.
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